FAQs
The following section provides answers to common questions regarding the use and benefits of the Arborvitae product range. If your query is not answered here, please call us on 1300 879 863 or click here to send your enquiry by email and it will be promptly answered.
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Product FAQs
What is the difference between the various Arborvitae products?
For Arborvitae Health & Wellbeing Supplement the recommended dosages are:
- Minimum dose 30mL per day.
- Maximum dose 100mL per day. 50mL each morning and evening.
For Arborvitae Joint Health the recommended dosages are:
- Starting dose: Take 100mL per day – 50 mL morning and evening.
- Maintenance dose: Take 60mL per day – 30mL each morning and evening.
For Arborvitae Cognitive Function, Memory and Eye Health the recommended dosages are:
- Starting dose: Take 100mL per day – 50 mL morning and evening.
- Maintenance dose: Take 60mL once daily.
Please note that each Arborvitae product contains the same formulation. Each Arborvitae product is listed in the Australian Register of Therapeutic Goods and consists of different claims and dosages only. You only need to take one Arborvitae product at a time.
How do Arborvitae supplements work?
Arborvitae supplements are a daily supplement that through regular use, work on bringing down inflammation in the body, whilst at the same time introducing powerful antioxidants which are able to reach every part of the body. This dual action also assists in supporting the immune system.
How long should someone be drinking Arborvitae before they see a difference?
This will vary depending upon a range of factors, including the following.
The particular condition you have and how long you have had it
Whether it be osteoarthritis, high cholesterol, high blood glucose levels or another condition, or a combination of some or all.
If you have more than one condition that has been ongoing for some time
Arborvitae will start working on the most inflamed condition within your body first, so it may take longer for all conditions to be addressed.
Dosage
We recommend an initial dosage of 100mL per day (50mL in the morning and 50mL in the evening) until there is a noticeable change in your condition. If you suffer from 2 or more conditions, it could take 3 or 4 bottles until your body starts to improve.
Osteoarthritis-type conditions vs cholesterol, blood glucose conditions
Improvements with osteoarthritis-type conditions are more noticeable and easier to measure with respect to pain levels and mobility, whereas high cholesterol and blood glucose levels require a blood test to check any improvements. Generally, for high cholesterol and blood glucose levels, we recommend that customers remain on 100mL for a period of 6 weeks before having a blood test.
Other Observations
We have found that many people take a cocktail of prescription medicines and vitamins/ supplements. Whilst Arborvitae is generally OK with most medications, we suggest that people reduce the number of Vitamins/Supplements they take for a few weeks to enable a proper trial period for Arborvitae to do its job. [HOWEVER, DO NOT CHANGE ANY PRESCRIPTION MEDICATIONS WITHOUT CONSULTING YOUR MEDICAL PRACTITIONER].
Every person’s body/system works differently, and we tend to outline the most common ways for taking Arborvitae. We do have customers suffering a range of conditions and some very serious conditions, where dosages are important, and these people tend to remain on higher dosages for longer periods of time.
The aim is to feel better and see improvement in your condition, whilst at the same time allowing for dosages to reduce over time, so that a bottle of Arborvitae is as cost effective as possible and allows Arborvitae to be part of your daily health regime going forward.
Should I see my Doctor before taking Arborvitae products?
It is always a good idea to see your doctor and having tests done to set a baseline, so that you can measure any changes that may occur and to judge how well the products are working.
Generally, we would expect that a person who takes Arborvitae, should start to feel the benefits of taking Arborvitae within 2 to 4 weeks. This may however vary from person to person.
Arborvitae is generally not to be taken if on warfarin therapy, without medical advice.
What dosage is best?
Please refer to the instruction leaflets listed below:
Joint Health - VIEW INSTRUCTION LEAFLET (PDF)Health & Wellbeing - VIEW INSTRUCTION LEAFLET (PDF)
For Kids - VIEW INSTRUCTION LEAFLET (PDF)
Cognitive Function, Memory & Eye Health - VIEW INSTRUCTION LEAFLET (PDF)
Teenagers Immune Boost & Concentration - VIEW INSTRUCTION LEAFLET (PDF)
What quality checks does this product meet?
Our strong commitment to the highest quality of the raw materials we use, the manufacturing standards we employ, and the testing performed, ensures that our Arborvitae products consistently meet the highest standards you expect. Manufactured in Australia in accordance with the requirements of Good Manufacturing Practice (GMP).
Arborvitae Health and Wellbeing Supplement is listed in the Australian Register of Therapeutic Goods, AUST L 280123.
Arborvitae Joint Health is listed in the Australian Register of Therapeutic Goods, AUST L 307151.
Arborvitae Cognitive Function, Memory and Eye Health is listed in the Australian Register of Therapeutic Goods, AUST L 277987.
Manufacturing Process
Arborvitae Health and Wellbeing Pty Limited uses third party licensed Australian manufacturing companies to manufacture its supplements.
The strong commitment to the highest quality of the raw materials we use, the manufacturing standards we employ, and the testing performed, ensures that our Arborvitae products consistently meet the highest standards you expect. Manufactured in Australia in accordance with the requirements of Good Manufacturing Practice (GMP).
Will this product interact with my other medication?
You should not cease taking your current medications without first consulting with your doctor.
Arborvitae is generally not to be taken if on warfarin therapy, without medical advice.
What are the side effects of Arborvitae?
We often get asked if there are any side effects in taking Arborvitae Health and Wellbeing Pty Limited’s supplements and confirm that we are not aware of any side effects when taking Arborvitae supplements.
We have a general warning for customers on Warfarin therapy to seek advice from their doctor before taking Arborvitae.
Arborvitae supplements are made from natural ingredients.
The strong commitment to the highest quality of the raw materials we use, the manufacturing standards we employ, and the testing performed, ensures that our Arborvitae products consistently meet the highest standards you expect. Manufactured in Australia in accordance with the requirements of Good Manufacturing Practice (GMP).
Our Supplements Are Not Oriental Arbor Vitae
Because our brand name includes the word ‘Arborvitae’ – it is often confused with a completely different product called “Oriental Arbor Vitae” which contains a toxic compound called thujone and can be extremely dangerous.
Arborvitae Health and Wellbeing Pty Limited supplements do not contain thujone and are in no way related to Oriental arborvitae.
What is Inflammation?
For information on inflammation, please refer to the following articles:
Inflammation & the Immune System
The main considerations that we believe result in good health and wellbeing revolve around:
- inflammation and
- maintaining a good immune system.
There is increasing evidence that the underlying cause of many diseases is chronic inflammation. The key to wellness, and the treatment of ‘unwellness’ is the ability to reduce inflammation, as well as boosting and strengthening the immune system whilst enhancing the removal of free radicals.
The Immune System
The immune system is the body’s defence against infectious organisms and other invaders. Through a series of steps called the immune response, the immune system attacks organisms and substances that invade body systems and cause disease. The immune system is made up of a network of cells, tissues, and organs that work together to protect the body. One of the important cells involved are white blood cells, also called leukocytes, which come in two basic types that combine to seek out and destroy disease-causing organisms or substances.
Anti-Inflammatory & Antioxidants Can Reduce Cellular Inflammation
Arborvitae is a potent, natural anti-inflammatory and antioxidant which supports the health and function of the immune system and is aimed at reducing inflammation.
Orders & Payments FAQs
How do I place my first order online?
It’s so easy! As you browse the site, click ‘Buy Now’. When you are ready, select the ‘Checkout’ button located on the top of every page and follow the instructions to complete your order.
The next steps will be:
- Enter your Contact and Delivery details: Confirm your name, postage method and delivery address
- Enter your Billing details: Select your preferred payment option
- Confirm and Purchase: Your order summary plus the total order cost will be displayed. Once you click on ‘Place order’ a confirmation email will be sent to the email address you supplied during checkout.
How will I know if my online order has been completed successfully?
You will be sent a confirmation email as soon as you finish the checkout process. If you don’t receive an email (don’t forget to check your ‘Junk’ folder!!), or if you are unsure whether your order was successful, please send an email to our Customer Service Centre or call us on 1300 879863 between 8.30am to 5.00pm (EDST) Monday to Friday.
Can I send my order as a gift?
Yes, you can send your order to somebody else. A packing list, which does not include the order’s dollar value, will be included in your parcel. The tax invoice will be emailed directly to you.
Can I cancel or change my order?
After you’ve submitted your order, you can’t change or cancel it. You can, however, choose to return your order after you’ve received it subject to terms and conditions. Please read our Returns & Exchange policy for further details.
What is the CCV on a credit/debit card?
It is the 3 digit code, located on the back of your credit card, on the right hand side of the signature strip.
What payment methods can I use for online purchases?
You can use credit card – VISA or MasterCard – or your own PayPal account to purchase from our online store.
What should I do if my credit card is declined?
If your payment fails, you will be given the option to provide another form of payment.
Will I get a tax invoice for an online purchase?
Yes. You will receive a tax invoice by email as soon as you complete your online order.
How long will it take for my order to arrive?
When your parcel has been dispatched, you will receive an email that includes a unique tracking code, so you can find out where your parcel is at any time!
From dispatch, the estimated metro delivery times are:
- Standard delivery (Australia) – Up to 7 business days (excluding weekends*)
- New Zealand – Up to 14 business days (excluding weekends*)
Due to seasonal and Public Holidays such as Easter and Christmas, delivery times may vary. Please allow extra time for delivery during these peak periods.
Please note that delivery may take a little longer to rural areas, so it’s best to order early.
*Orders submitted from Friday afternoon to Sunday evening will not be processed until the next working day.
How will I know when my order has been shipped?
As soon as your order is shipped, you will receive an email to notify you that it’s on the way. It will include your unique eParcel tracking number.
What if I am not around when my order is delivered? Who can accept my delivery?
Anyone who is present at the time of delivery can accept your parcel. A signature is obtained at point of delivery for Standard eParcel deliveries. If no one is available, Australia Post will leave written instructions on how you can collect your parcel from the nearest Post Office.
If you do not pick up your parcel in the required time, your parcel will be sent back to Arborvitae by Australia Post and we will refund the cost of the products you ordered, less the shipping and handling fee. You may then choose to place another order with us.
Can I send a single order to more than one address?
No, we only accept one Australian delivery address per online order. If you need to send products to more than one delivery address, you will need to place separate orders for each delivery address.
Can I specify special delivery instructions and choose a delivery time?
Unfortunately, you cannot specify special delivery instructions or nominate times at this stage. However, you are able to send your order to an alternate Australian shipping address. This is handy if you are sending your purchase as a gift or if you prefer that it’s sent to your workplace.
How do you deliver my online purchases?
Australia Post’s eParcel service will deliver your parcel.
eBay Sales Notice
Please note that we have not authorised any third parties to sell Arborvitae supplements on eBay and caution any customers considering the purchase of Arborvitae supplements on eBay from anyone else other than us. We will guarantee the delivery of Arborvitae bottles when a purchase is made from us but cannot guarantee any purchase made from third parties.
From time to time, we experience fraudulent transactions stemming from eBay. The processes that some third-party fraudsters are using to sell Arborvitae supplements are complicated, involve the use of stolen credit cards and the taking of orders from customers without delivering any bottles. (Some customers have been attracted to the significant discounts that the eBay fraudsters have been offering).